Last Updated: August 14, 2026
Welcome to PulpyHerbs.com ("Website"), owned and operated by Pulpy Herbs ("Brand", "We", "Us", or "Our").
By accessing, browsing, or purchasing products from PulpyHerbs.com, you ("User", "Customer", "You") agree to be bound by the following Terms and Conditions ("Terms"), along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. Please read them carefully before using our platform or ordering any personal care products.
If you do not agree to these Terms, you should immediately cease using the Website.
In accordance with the Indian Contract Act, 1872, you must be at least 18 years of age and legally competent to enter into a binding agreement to use this Website or place orders.
If you are under 18 years of age, you may browse the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
General Personal Care Information: All products, descriptions, ingredients, and usage instructions displayed on PulpyHerbs.com are intended for general cosmetic and personal care purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition or skin/hair disease.
Patch Test Mandatory: Herbal, natural, and botanical ingredients can cause allergic reactions in sensitive individuals. We strongly recommend performing a patch test on a small area of skin 24 hours prior to full product application. Discontinue use immediately if irritation, itching, or redness occurs.
Product Variations: As our personal care products incorporate natural herbal extracts, pulp, and botanical ingredients, minor variations in color, consistency, or scent may occur between batches. These variations do not affect the quality or safety of the product.
No Medical Advice: Content on this Website is not a substitute for professional dermatological or medical advice. Always consult a healthcare professional for persistent skin or hair conditions.
Currency & Taxes: All prices listed on PulpyHerbs.com are in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST) unless specified otherwise.
Pricing Errors: While we make every effort to ensure accurate pricing and product information, errors may occur. If a product is listed at an incorrect price due to a technical error, Pulpy Herbs reserves the right to cancel or refuse any orders placed for that item prior to dispatch.
Price Changes: Prices and product availability are subject to change without prior notice.
Order Confirmation: Placing an order does not constitute a legally binding acceptance by Pulpy Herbs. An order is deemed accepted only upon dispatch, followed by a confirmation email or SMS sent with tracking details.
Payment Methods: We accept payments through authorized payment gateways supporting Debit/Credit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (COD) where eligible.
Payment Security: All online financial transactions are processed through RBI-compliant third-party payment gateways with industry-standard encryption. Pulpy Herbs does not store your sensitive financial information (such as CVV or card numbers).
Order Cancellation by Brand: We reserve the right to refuse or cancel any order due to stock non-availability, delivery area unserviceability, suspected fraudulent activity, or non-verification of COD orders.
Service Coverage: Shipping is available across serviceable pin codes in India through registered logistics partners.
Estimated Timelines: Delivery schedules displayed at checkout are estimates. Pulpy Herbs is not liable for delays caused by logistics providers, natural disasters, weather disruptions, national holidays, or unforeseen regional restrictions.
Risk of Loss: Risk of loss and title for products pass to you upon delivery to the designated shipping address provided at checkout.
In compliance with the Consumer Protection (E-Commerce) Rules, 2020:
Returns for Personal Care Products: Due to hygiene and safety standards applicable to cosmetics and personal care products, items once opened, unsealed, or used are non-returnable unless you receive a damaged, defective, expired, or wrong item.
Damaged / Incorrect Shipments: If you receive a damaged or incorrect product, you must notify our customer care team within 48 hours of delivery with unboxing photos/video and invoice proof.
Refund Process: Approved refunds will be credited back to the original payment source (or bank account for COD orders) within 5–7 working days after receiving and inspecting the returned item.
All content on PulpyHerbs.com—including logos, brand names, product names, text, graphics, images, packaging design, and software—is the exclusive intellectual property of Pulpy Herbs and protected under Indian Copyright and Trademark laws.
You may not reproduce, duplicate, copy, sell, modify, or exploit any portion of the Website content without explicit written permission from Pulpy Herbs.
Under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, users are strictly prohibited from uploading, hosting, displaying, or sharing any information on the Website that:
Belongs to another person without authorization;
Is harmful, harassing, defamatory, obscene, invasive of another's privacy, or racially/ethnically objectionable;
Infringes any trademark, copyright, or proprietary rights;
Introduces viruses, trojan horses, malware, or malicious code;
Threatens the unity, integrity, defense, security, or sovereignty of India.
Pulpy Herbs reserves the right to terminate account access or cancel orders of any user violating these provisions.
The Website may contain links to third-party services, payment gateways, or courier partners. Pulpy Herbs does not endorse and is not responsible for the content, privacy policies, or practices of third-party platforms.
To the fullest extent permitted under applicable Indian law:
Pulpy Herbs shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or website.
Our maximum aggregate liability for any claim arising out of or related to your purchase shall not exceed the total purchase price paid by you for the specific product in question.
You agree to indemnify, defend, and hold harmless Pulpy Herbs, its founders, officers, employees, and partners from any claims, liabilities, damages, losses, or legal expenses resulting from your breach of these Terms, misuse of the products, or violation of any law or third-party rights.
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes or legal proceedings arising out of or in connection with this Website shall be subject to the exclusive jurisdiction of the competent courts in [Insert City, e.g., Indore / Mumbai / New Delhi], India.
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are provided below:
Name: [Insert Grievance Officer Name]
Designation: Grievance Officer – Pulpy Herbs
Email: grievance@[pulpyherbs.com] (or support@pulpyherbs.com)
Phone: +91 [Insert Contact Number]
Address: [Insert Registered Business Address, India]
Grievance Response Time: We acknowledge complaints within 48 hours and resolve them within 1 month from receipt.
If you have any questions, feedback, or inquiries regarding these Terms and Conditions, please reach out to us at:
Website: www.pulpyherbs.com
Email: support@pulpyherbs.com
Customer Care: +91 [Insert Phone Number]
