Here is a comprehensive Privacy Policy tailored for PulpyHerbs.com, fully compliant with India’s Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
Last Updated: August 14, 2026
At Pulpy Herbs ("PulpyHerbs.com", "We", "Us", or "Our"), we are committed to protecting your personal data and privacy. As a personal care brand, we understand that information regarding your skin type, personal care preferences, and contact details requires strict security and responsible handling.
This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit or make a purchase from PulpyHerbs.com ("Website"), in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian IT laws.
By accessing or using our Website, you consent to the practices described in this Privacy Policy.
We collect personal information that you voluntarily provide to us, as well as data gathered automatically when you navigate our Website:
Identity & Contact Details: Full name, phone number, email address, shipping address, billing address, and pin code.
Account Credentials: Username, password, and order history when you create an account on PulpyHerbs.com.
Payment Data: Payment transactions are processed securely by RBI-regulated payment gateways (e.g., Razorpay, Paytm, Cashfree). Pulpy Herbs does not store or process your sensitive financial data such as credit/debit card numbers, CVV, or net banking passwords.
Personal Care Profile (Optional): Hair type, skin type, specific concerns, or product reviews shared through customer support or review forms.
IP address, browser type, operating system, device identifiers, referring URLs, and pages viewed.
Interaction data collected via cookies and tracking technologies (e.g., items added to cart, session duration).
In accordance with Section 6 of the DPDP Act, 2023, we process your personal data for specific, lawful purposes only:
Fulfilling Orders & Delivery: To process payments, package items, arrange shipping through logistics partners, and provide order status updates via SMS, Email, or WhatsApp.
Customer Service: To respond to inquiries, process return/refund requests, and provide product usage guidance.
Personalization & User Experience: To recommend personal care products suited to your preferences and maintain your shopping cart.
Marketing & Promotions (Consent-Based): To send newsletters, promotional offers, and product launch announcements. You can opt-out at any time.
Legal & Security Obligations: To prevent fraud, verify Cash on Delivery (COD) orders, enforce our Terms & Conditions, and comply with tax or legal mandates.
PulpyHerbs.com uses cookies, web beacons, and pixels to enhance site performance and analyze traffic:
Essential Cookies: Required for basic site functions such as user login, checkout, and shopping cart persistence.
Analytics & Marketing Cookies: Help us understand user behavior, improve site speed, and deliver relevant advertisements via partners like Google and Meta.
You can control or disable non-essential cookies through your web browser settings at any time.
We do not sell, rent, or trade your personal information to third parties. We share your data only with trusted entities under strict confidentiality agreements:
Logistics & Courier Partners: Name, address, phone number, and pin code are shared with delivery partners (e.g., Delhivery, BlueDart, Shiprocket) solely to fulfill shipments.
Payment Gateways: Necessary transaction details are shared with authorized Indian payment gateways to securely process payments.
Communication Services: Email and SMS gateway providers used to send order confirmations and tracking alerts.
Legal Compliance: We may disclose your information if required by law, subpoena, or government authority under Indian jurisdiction.
As a Data Principal under Indian law, you hold the following rights regarding your personal information:
Right to Access: Request a summary of personal data held by us and processing activities undertaken.
Right to Correction & Erasure: Request correction of inaccurate/outdated information or deletion of your personal account data (subject to legal retention requirements).
Right to Withdraw Consent: Withdraw consent for marketing communications or optional data processing at any time.
Right of Grievance Redressal: Access a straightforward mechanism to register complaints regarding data privacy.
To exercise any of these rights, email us at privacy@pulpyherbs.com or support@pulpyherbs.com.
We implement reasonable security practices and procedures as mandated under Rule 8 of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011:
SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) technology.
Access Control: Restricted access to personal data, granted only to authorized personnel on a need-to-know basis.
Secure Payment Gateway: PCI-DSS compliant third-party gateways for handling payment interactions.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, complete orders, resolve disputes, and comply with applicable statutory or tax record-keeping requirements under Indian law.
In accordance with Section 9 of the DPDP Act, 2023, PulpyHerbs.com does not knowingly collect or process personal data of children under 18 years of age without verifiable parental consent. If you believe a minor has provided us with personal information, please contact us for prompt removal.
In compliance with the Information Technology Act, 2000 and the DPDP Act, 2023, the contact details of our Grievance Officer are provided below:
Name: [Insert Grievance Officer Name]
Designation: Grievance Officer – Data Privacy
Brand Name: Pulpy Herbs
Email: grievance@[pulpyherbs.com] (or support@pulpyherbs.com)
Phone: +91 [Insert Contact Number]
Address: [Insert Registered Business Address, India]
Response Time: Grievances will be acknowledged within 48 hours and resolved within 30 days.
We reserve the right to modify or update this Privacy Policy at any time to reflect legal changes or platform updates. The revised version will be published on this page with an updated "Last Updated" date.
If you have questions, concerns, or comments regarding this Privacy Policy, please contact us at:
Email: support@pulpyherbs.com
Website: www.pulpyherbs.com
