SHIPPING & DELIVERY POLICY

Last Updated: August 14, 2026

At Pulpy Herbs (PulpyHerbs.com), we prioritize delivering your personal care and herbal formulations safely, fresh, and on time. Because personal care items require careful handling and temperature control during transit, we partner with reliable logistics providers across India.

This Shipping and Delivery Policy explains how orders are processed, shipped, and delivered when you make a purchase on our Website.

1. SHIPPING COVERAGE

  • We ship to over 19,000+ pin codes across India.

  • Please verify pincode serviceability at the time of checkout. If your delivery address is in a non-serviceable pin code, you will be notified prior to completing payment.

  • Note: We currently process and deliver orders exclusively within India. International shipping is not available at this time.

2. SHIPPING CHARGES

  • Standard Shipping: A flat shipping charge of ₹50 – ₹80 (depending on delivery zone) applies to orders below ₹499.

  • Free Shipping: All orders with a total cart value of ₹499 or above qualify for Free Shipping across India.

  • Cash on Delivery (COD) Charges: A convenience charge of ₹40 – ₹50 may apply on Cash on Delivery orders to cover extra handling fees charged by courier partners. This fee is non-refundable once the order is dispatched.

3. ORDER PROCESSING & DISPATCH TIMELINES

  1. Order Processing: All orders are processed within 1 to 2 business days (Monday through Saturday, excluding public holidays and national celebrations).

  2. Dispatch Confirmation: Once your order is packed and dispatched from our facility, you will receive an automated notification via SMS, WhatsApp, and/or Email containing your tracking ID and partner courier details.

  3. Dispatch Delays: During festive seasons, promotional sales, or unexpected regional weather events, order dispatch may take up to 3 business days. We will keep you updated in case of any significant delay.

4. ESTIMATED DELIVERY TIMELINES

Estimated delivery times depend on your location from our primary distribution center:

Location / Region Estimated Delivery Time
Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) 2 – 4 Business Days
Tier-2 & Tier-3 Cities 4 – 6 Business Days
Rest of India & Remote Areas (J&K, North-East, Island territories) 6 – 9 Business Days

Disclaimer: Delivery times are estimates provided by courier partners. Pulpy Herbs is not liable for minor delays caused by logistics operational challenges, road closures, extreme weather, or local restrictions.

5. CASH ON DELIVERY (COD) TERMS

  1. Pincode Availability: COD serviceability depends on courier network availability in your pincode.

  2. Order Verification: To protect against fraudulent orders, our customer support team may verify COD orders via phone call, SMS, or WhatsApp prior to dispatch. Unverified orders may be canceled.

  3. Exact Amount: Please keep the exact invoice amount ready in cash or via UPI/QR payment (if offered by the delivery executive) at the time of delivery.

  4. Non-Acceptance Policy: Repeated refusal or failure to accept COD deliveries without valid cause may lead to permanent suspension of the COD facility for your registered account or phone number.

6. PACKAGE TRACKING

Once your order is shipped, you can track its journey in real-time through:

  • The tracking link sent to your registered Email / WhatsApp / SMS.

  • Logging into your account on PulpyHerbs.com and navigating to My Orders > Order Status.

7. SHIPMENT HANDLING & SPECIAL CAUTION FOR PERSONAL CARE

  • Leakage & Damage Prevention: Personal care products (shampoos, liquids, pulps, and essential oils) are packed with protective bubble wrap, leak-proof caps, and sturdy outer boxes.

  • Temperature Care: We request you to retrieve packages promptly from doorsteps or mailboxes upon delivery, as prolonged exposure to direct sunlight or heat can affect the consistency or texture of natural herbal ingredients.

  • Tamper-Evident Packaging: Never accept a delivery box if it appears opened, severely crushed, torn, or re-taped with plain tape. Refuse delivery and contact our customer support immediately.

8. DELAYS, UNDELIVERED SHIPMENTS, & INCORRECT ADDRESSES

  1. Incorrect Address / Pincode: Please ensure your full shipping address, landmark, and contact number are accurate during checkout. Pulpy Herbs is not responsible for non-delivery resulting from incorrect or incomplete shipping details provided by the customer.

  2. Failed Delivery Attempts: Our logistics partners will make up to 3 delivery attempts. If you are unavailable across all attempts, the package will be returned to our warehouse as a Return to Origin (RTO) shipment.

  3. RTO Reshipment: Re-shipping an RTO package will incur additional shipping charges borne by the customer. For prepaid orders returned as RTO due to customer unavailability, shipping fees will be deducted before processing a refund.

9. CANCELLATIONS PRIOR TO DISPATCH

You can request order cancellation before the item is dispatched by contacting us at support@pulpyherbs.com or through your account dashboard. Once an order is dispatched and a tracking number is generated, it cannot be canceled in transit.

10. GRIEVANCE & SUPPORT CONTACT

For any questions, shipping updates, or issues regarding your delivery, please reach out to us:

  • Customer Support Email: support@pulpyherbs.com

  • Customer Care Phone / WhatsApp: +91 7067674576

  • Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST

  • Official Website: www.pulpyherbs.com