Last Updated: August 14, 2026
At Pulpy Herbs (PulpyHerbs.com), customer satisfaction, safety, and hygiene are our highest priorities. Because personal care, skincare, and hair care products are applied directly to the body, strictly regulated hygiene standards apply to returns and exchanges.
Please read our Return, Replacement, and Refund Policy carefully before placing an order.
| Category | Policy Provision |
| Return Window | 48 Hours from the time of delivery (strictly for eligible issues) |
| Mandatory Requirement | Unboxing Video & Photos showing sealed package and issue |
| Opened / Used Products | Non-Returnable (due to health & safety hygiene standards) |
| Refund Processing Time | 5 to 7 Business Days after approval and inspection |
To maintain strict personal care hygiene standards, returns or replacements are granted ONLY under the following specific circumstances:
Damaged in Transit: The product packaging is visibly torn, crushed, broken, or leaking upon arrival.
Defective or Expired Product: The product received has manufacturing defects or has passed its expiration date.
Incorrect / Missing Item: You received a different product from what you ordered, or an item is missing from your package.
In compliance with hygiene and safety norms for cosmetics, an order cannot be returned or refunded if:
The product has been opened, unsealed, tested, or used.
The return request is submitted after 48 hours of delivery.
You experience personal dissatisfaction with the fragrance, texture, color variation, or suitability for your personal skin/hair type (we strongly advise reading full ingredient lists and doing a patch test before purchase).
The item is damaged due to improper post-delivery storage or customer mishandling.
Serial numbers, batch codes, or original tags/labels are missing or tampered with.
Free gifts, promotional items, or combo items are missing from the return package.
To prevent fraudulent claims and ensure smooth verification:
We strongly recommend recording an uninterrupted unboxing video while opening your shipment box.
The video must clearly capture the outer shipping label with your address, the condition of the outer box, and the unsealing/inspection of the product inside.
Requests regarding missing items, physical damage, or wrong products without video or photo proof cannot be processed.
Take clear, high-resolution photographs and a short video highlighting the damage, leakage, incorrect item, or missing product, along with the shipping box and invoice.
Email our support team at support@pulpyherbs.com or send a message on WhatsApp at +91 [Insert Phone Number] with:
Order ID
Delivery Address
Description of the issue
Unboxing photos and video
Our Quality Assurance team will verify the claim within 24–48 hours. Once approved, we will send you confirmation and dispatch details or initiate a return pickup.
Our courier partner will attempt a reverse pickup from your registered delivery address. Please pack the item securely in its original packaging with all labels intact.
Once your returned item is received at our distribution warehouse and undergoes quality inspection, your refund will be processed as follows:
Prepaid Orders (Net Banking, UPI, Cards, Wallets):
Refunds are credited directly back to the original source payment account within 5 to 7 working days from the date of approval.
Cash on Delivery (COD) Orders:
Refunds will be processed via UPI or Direct Bank Transfer (NEFT).
You will be asked to share your Bank Account Details (Account Number, Holder Name, IFSC Code) or UPI ID from your registered email address. Refunds are credited within 5 to 7 working days after receiving valid bank details.
Shipping Fee & COD Fee Deductions:
For returns caused by customer-side order refusal or incorrect address submission, original shipping and COD convenience fees are non-refundable.
Before Dispatch: You can cancel an order free of charge before it is packed and dispatched from our facility by going to My Account > Orders or emailing support@pulpyherbs.com. Full refunds for prepaid orders will be processed within 3–5 business days.
After Dispatch: Once a tracking number is generated and the shipment is handed over to our courier partner, the order cannot be canceled. If you refuse delivery at your doorstep, return shipping charges may be deducted from any eligible prepaid refund.
For any queries regarding returns, replacements, or refunds, contact us at:
Customer Care Email: support@pulpyherbs.com
WhatsApp / Phone: +91 [Insert Contact Number]
Support Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
Website: www.pulpyherbs.com
