Shipping & Delivery Policy

At Pulpyherbs, we are dedicated to delivering our natural, herbal personal care products to your doorstep safely, securely, and on time across India. Below are the terms and details governing our domestic shipping operations.

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 under Indian law.

1. Order Processing & Dispatch Timelines

  • Processing Time: All orders are processed, quality-checked, and packaged within 1–2 business days (excluding Sundays and national holidays) after order confirmation.

  • Daily Cut-Off Time: Orders placed before 2:00 PM IST are handed over to our courier partners the same day. Orders placed after 2:00 PM will be processed on the next working day.

  • Order Tracking: Once dispatched, you will receive an automated notification via SMS, WhatsApp, and Email containing your AWB tracking number and live courier tracking link.
2. Shipping Charges & Estimated Delivery Timelines

We deliver across 27,000+ PIN codes in India through top logistics partners (e.g., Delhivery, Bluedart, Xpressbees, Shiprocket).

Delivery Mode Destination Estimated Delivery Time Shipping Fee
Standard Prepaid Shipping Metro Cities 2 – 4 Business Days FREE on orders above ₹499 (Flat ₹50 on orders under ₹499)
Standard Prepaid Shipping Rest of India (Tier 2/3 & Rural PINs) 4 – 7 Business Days FREE on orders above ₹499 (Flat ₹50 on orders under ₹499)
Express Shipping Select Metro PIN Codes 1 – 2 Business Days Flat ₹100
Cash on Delivery (COD) Pan-India (Serviceable PINs) 3 – 6 Business Days Flat ₹40 COD Handling Fee

Note: Delivery timelines are estimates provided by third-party logistics partners. Deliveries to North-East regions, Jammu & Kashmir, and remote island territories may take 7–10 business days.

3. Cash on Delivery (COD) Terms & Verification

  • Phone Verification: To prevent fraudulent orders, COD orders may require a quick automated WhatsApp or OTP/call confirmation prior to dispatch.

  • Exact Amount: Please keep the exact cash amount ready at the time of delivery. Delivery executives carry limited change.

  • Non-Acceptance: Repeated refusal of COD orders upon delivery may result in the suspension of COD payment options for your account on future orders.

4. Transit Damage, Leaks, or Missing Items (7-Day Policy)

We pack all personal care bottles and jars in multi-layered protective packaging to prevent leaks during transit.

  • Reporting Timeframe: If your parcel arrives physically damaged, broken, or leaking, you must notify us within 7 calendar days of delivery.

  • Mandatory Unboxing Video: In accordance with our Return & Refund Policy, claims for damaged or missing items require an uncut, continuous unboxing video starting from the unopened outer courier box showing the shipping label.

  • Resolution: Upon video verification, we will send a free replacement immediately or issue a full refund to your original payment source / UPI.

5. Non-Delivery, Address Changes & Delivery Attempts

  • Incorrect Address: Please ensure your complete delivery address (including house/flat number, street name, landmark, city, state, and 6-digit PIN code) and active mobile number are provided at checkout.

  • Address Modification: Address changes can only be made prior to order dispatch by contacting customer support at 7067674576. Once handed to the courier, delivery address changes are not possible.

  • Failed Delivery Attempts: Our courier partners will attempt delivery up to 3 times. If you are unavailable or the address is incorrect, the shipment will be returned to our warehouse (RTO - Return to Origin). Re-shipping RTO packages will incur a nominal re-delivery fee of ₹70.

6. Customer Care & Inquiries

For any questions regarding order dispatch, delivery delays, or courier updates, please reach out to our support team:

  • Email: support@pulpyherbs.com

  • Call / WhatsApp Support: +917067674576

  • Customer Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM IST