Frequently Asked Questions (FAQ)
Welcome to the PulpyHerbs Help Center. Here you’ll find quick answers to common questions about our natural products, order shipping, and return policies.
If you can't find what you're looking for, feel free to reach out to our support team at support@pulpyherbs.com.
🌿 Product & Ingredients
1. Are PulpyHerbs products 100% natural and safe for sensitive skin?
Yes! Our products are formulated using botanical extracts, herbal pulps, and cold-pressed plant oils. They are free from harsh chemicals, parabens, sulfates, and silicones. However, because natural ingredients can trigger individual plant allergies, we always recommend performing a patch test 24 hours prior to full application.
2. How do I perform a patch test?
Apply a small amount of the product onto a clean patch of skin on your inner elbow or wrist. Leave it on for 24 hours. If no redness, itching, or irritation occurs, the product is safe for you to use.
3. Why does the color or scent of my product vary slightly between orders?
Because we use natural herbs and plant extracts, natural variations in seasonal crops can cause slight changes in batch color, texture, or scent. This is a hallmark of authentic, chemical-free formulation and does not affect the product's safety or efficacy.
4. Are your products cruelty-free?
Cruelty-free personal care is at the heart of our values. None of our ingredients or finished products are tested on animals.
📦 Shipping & Delivery
5. How long does shipping take?
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Processing Time: Orders are dispatched within 1–2 business days.
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Standard Delivery: Takes 3–5 business days depending on your pin code/location.
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Express Delivery: Takes 1–2 business days.
6. How can I track my order?
Once your package is dispatched, we send an automated notification via email and SMS containing your tracking number and live courier tracking link.
7. What are your shipping rates?
📹 Returns & Mandatory Unboxing Video
8. What is your return policy?
Due to hygiene and safety standards for personal care products, we only accept returns, replacements, or refunds for items that arrive damaged, broken, or leaking during transit.
9. How many days do I have to report a damaged product?
Damaged or defective items must be reported within 7 days of delivery. Requests made after 7 days cannot be processed.
10. Why is an unboxing video mandatory for damaged claims?
Because personal care items cannot be returned once delivered, a clear, continuous unboxing video protects both our customers and our business against transit damage claims and fraud.
11. What are the requirements for a valid unboxing video?
Your video must follow these simple rules:
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Unopened Outer Box: Start recording before opening the courier box or bag, ensuring the shipping label and tracking number are clearly visible.
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Single Cut/Continuous: The video must be one uncut, unedited continuous shot.
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Clear View: Show the product being taken out and clearly highlight the damage or leak.
12. How do I submit my return claim?
Email support@pulpyherbs.com within 7 days of delivery with:
💳 Orders & Payments
13. What payment methods do you accept?
We accept all major payment methods including Debit/Credit Cards, Net Banking, UPI (Google Pay, PhonePe, Paytm), and major digital wallets.
14. Can I modify or cancel my order after placing it?
If you need to change your address or cancel an order, please email us at support@pulpyherbs.com immediately. Once an order has been processed or dispatched from our warehouse, we can no longer make modifications or cancellations.
✉️ Still Have Questions?
Our customer care team is happy to help!
