🌿 Product & Quality
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Q1. What kind of products does Pulpyherbs offer? A. Pulpyherbs offers a range of natural and organic body care products and accessories, focused on providing gentle and effective care using nature-derived ingredients.
Q2. Are your products truly natural and organic? A. Yes, we are committed to using natural and organic ingredients in our formulations. We believe in transparency and encourage you to check the full ingredient list provided on each product page.
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🚚 Shipping & Delivery
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Q3. What is the order dispatch time? A. We aim to dispatch all confirmed orders within 48 hours of placement.
Q4. What is the estimated shipping time? A. Once dispatched, the product is typically delivered within 5-7 days for most locations in India. Please note this is an estimated timeframe, and actual delivery may vary based on your location and courier service.
Q5. What are the shipping charges? A. Our shipping charges are as follows:
Flat ₹39 for all orders with a total value below ₹299/-.
Free Shipping for all orders with a total value above ₹299/-.
Q6. Do you offer Cash on Delivery (COD)? A. Yes, we offer Cash on Delivery. A fixed ₹9/- handling charge will be applied to every order placed with the COD payment method.
Q7. What is the final amount I pay for a COD order? A. Your total amount will be: (Product Amount) + (Applicable Shipping Charge) + (₹9 COD Handling Charge).
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🔄 Returns & Refunds
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Q8. What is your return policy? A. A return request must be initiated within 7 days of the product delivery date. Returns are not applicable after 7 days of delivery.
Q9. Under what conditions can I return a product? A. A product is eligible for return only if it is:
In its original condition.
With the seal unbroken.
With all tags intact.
Unopened and unused.
Q10. What amount will be refunded upon a successful return? A. Only the Product Amount will be returned to you. The shipping charges and the Cash on Delivery handling charges (₹39 or ₹9, as applicable) are non-refundable.
Q11. How long does the refund process take? A. The refund will be processed 5-7 working days after the returned product has successfully arrived at the Pulpyherbs warehouse and passed our quality check, as per Indian e-commerce website rules.
